Terms & Conditions

Definitions

Our Role — Marketplace, Not Service Provider

Interiorsahihai is a curated marketplace. We provide technology infrastructure that enables Home Buyers to discover, evaluate, and contact verified interior designers. We verify. We facilitate. We connect. We do not design.

Every Design Contract is entered directly and exclusively between the Home Buyer and the Designer. The Company is not a party to any Design Contract, does not employ or engage Designers, does not manage projects, does not control design outcomes, and does not hold any project funds.

The Company does not: endorse any specific Designer; guarantee the quality, timeliness, or legality of any design services; represent that a Designer's portfolio accurately reflects completed work; or take responsibility for any dispute arising from a Design Contract.

Eligibility

3.1 Age and Legal Capacity

The Platform is available only to persons who are eighteen (18) years of age or older and are competent to contract under the Indian Contract Act, 1872. Persons of unsound mind, undischarged insolvents, or those disqualified from contracting under any law are not eligible.

3.2 Business Users

If you register on behalf of a company, partnership, LLP, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "User" includes both you individually and that entity.

3.3 Restricted Access

The Company reserves the right to refuse service, terminate accounts, or restrict access to any person or entity at its sole discretion, including where required to comply with Applicable Law or where the Company has reasonable grounds to believe misuse is occurring.

Account Registration & Security

4.1 Accurate Information

You must provide accurate, current, and complete information when creating an account. You must update your information promptly if it changes. Providing false, misleading, or outdated information is a material breach of these Terms and may result in immediate account termination.

4.2 Account Responsibility

You are solely responsible for: (a) all activity occurring under your account; (b) maintaining the confidentiality of your login credentials; (c) notifying us immediately at legal@interiorsahihai.com of any unauthorised use or security breach. We will not be liable for losses arising from your failure to maintain credential security.

4.3 One Account Per Person

Each User (natural person or legal entity) may maintain only one active account. Multiple accounts operated by the same person may be merged, suspended, or terminated without notice.

4.4 No Account Transfer

Your account is personal to you and may not be transferred, sold, or assigned to any third party without the Company's prior written consent.

4.5 Username and Profile

You may not use a username that impersonates another person or entity, contains offensive language, infringes any trademark, or is misleading. The Company reserves the right to reclaim or require a change of any username that violates this provision.

Prohibited Conduct

By using the Platform, you agree that you will not, under any circumstances:

• Post, upload, or share Content that is defamatory, obscene, pornographic, paedophilic, sexually explicit, hateful, racist, threatening, abusive, harassing, invasive of privacy, or otherwise unlawful under any Applicable Law, including the IT Act 2000, the Bharatiya Nyaya Sanhita 2023, and the Indecent Representation of Women (Prohibition) Act 1986.
• Impersonate any person or entity; misrepresent your identity, qualifications, experience, or portfolio; or create a false impression of affiliation with any person, brand, or institution.
• Upload portfolio images, case studies, or project photographs that are not your own original work, or for which you do not hold the necessary rights, licences, or permissions.
• Solicit, collect, harvest, or scrape personal data of other Users without their explicit, informed consent.
• Use automated scripts, bots, crawlers, data-mining tools, or any software that accesses the Platform at a volume or frequency exceeding normal human use, without the Company's prior written authorisation.
• Introduce, transmit, or distribute any malware, ransomware, spyware, virus, worm, Trojan horse, or other malicious code.
• Conduct, facilitate, or encourage any denial-of-service attack, SQL injection, cross-site scripting, or any other form of cyberattack against the Platform or its users.
• Circumvent, disable, reverse-engineer, or tamper with any security, access control, payment system, fraud detection, or intellectual property protection mechanism of the Platform.
• Use the Platform to conduct, facilitate, or promote any activity that is illegal under Applicable Law, including money laundering (Prevention of Money Laundering Act 2002), terrorist financing (Unlawful Activities Prevention Act 1967), or tax evasion.
• Manipulate, misrepresent, or artificially inflate search rankings, reviews, ratings, or endorsements — whether by posting fake reviews, paying for reviews, soliciting reviews from persons who have not had genuine experience, or retaliating against Users who post unfavourable reviews.
• Circumvent Platform fees by taking connections established on the Platform and conducting the resulting transaction entirely outside the Platform during the restricted period set out in your Designer subscription agreement ("fee circumvention").
• Use the Platform or its data to develop, train, or populate any competing product or service, or to build a profile of Designers or Home Buyers for commercial use outside the Platform, without the Company's prior written consent.
• Transmit unsolicited commercial communications (spam) to other Users, whether through the in-platform messaging system, email, SMS, or any other channel obtained from the Platform.
• Discriminate against any User on the basis of religion, caste, sex, place of birth, race, language, disability, or any other ground prohibited by the Constitution of India or Applicable Law.
• Use the name, logo, branding, or trademarks of Interiorsahihai in your own marketing, advertising, or external communications without the Company's prior written consent in each instance.

Terms Specific to Designers & Studios

6.1 Verification and Listing Standards

Designers must complete the Company's verification process before their profile is published. This requires submitting: valid identity proof; business registration documents (where applicable); GST registration certificate (if turnover exceeds the statutory threshold); portfolio samples; and any professional certifications claimed. The Company's verification is a best-efforts process — it is not an audit or guarantee of a Designer's competence, licensing status, or legal compliance.

6.2 Accuracy of Profile

You represent and warrant that your Designer profile, including all portfolio images, project descriptions, pricing ranges, experience claims, certifications, and service area information, is accurate, current, and not misleading at the time of publication and at all times thereafter. You must update your profile within 7 days of any material change. The Company reserves the right to audit profiles for accuracy at any time and to suspend or delist profiles that fail its standards.

6.3 Portfolio Ownership

By uploading portfolio images or project photographs, you represent and warrant that: (a) you are the author or rights-holder of such images, or have obtained all necessary licences, permissions, and consents (including from property owners and photographers); (b) such images do not infringe any third party's copyright, moral rights, privacy rights, or any other intellectual property rights; and (c) you have not misappropriated any other designer's or studio's work. Misrepresentation of portfolio ownership constitutes fraud and infringement under the Copyright Act, 1957.

6.4 Response Obligations

Designers are expected to respond to project enquiries from Home Buyers within 48 hours of receipt. Persistent non-responsiveness (defined as failure to respond to three or more enquiries within the 48-hour window within any 30-day period) constitutes grounds for delisting, reduction in algorithmic ranking, or account suspension without refund of subscription fees.

6.5 Consumer Law and Professional Standards

Designers are independently and solely responsible for compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, including: providing accurate service descriptions; honouring quotations provided to Home Buyers; completing projects within agreed timelines; and refraining from all unfair trade practices as defined in Section 2(47) of the Consumer Protection Act, 2019. The Company shall have no liability for any consumer complaint against a Designer.

6.6 GST, TDS, and Tax Compliance

Designers whose aggregate turnover exceeds the applicable threshold under the Central Goods and Services Tax Act, 2017 must register under GST and issue GST-compliant tax invoices to Home Buyers for all services rendered. The Company may deduct Tax Deducted at Source (TDS) on payments made to Designers under Section 194C or 194J of the Income Tax Act, 1961, as applicable, and will issue Form 26Q or Form 16A accordingly. Designers are solely responsible for their own tax filings and compliance. Providing false GST or PAN details to the Company is an offence and may result in immediate account termination and reporting to tax authorities.

6.7 Independent Contractor Status

Designers are independent professionals, not employees, agents, partners, franchisees, or joint venturers of the Company. No provision of these Terms creates any employment or agency relationship. Designers have no authority to bind the Company to any commitment, contract, or liability. The Company shall bear no liability for the acts, omissions, negligence, fraud, or professional misconduct of any Designer in relation to Home Buyers or any third party.

6.8 Designer Conduct Off-Platform

Designers who receive project enquiries through the Platform but conduct the resulting Design Contract entirely off the Platform, during the restricted period in their subscription agreement, will be subject to the fee circumvention provisions of Section 5. First offence may result in a warning. Repeat offence will result in permanent account termination without refund.

6.9 Platform Use of Designer Content

By listing on the Platform, Designers grant the Company a non-exclusive, royalty-free, worldwide, perpetual licence to display their profile, portfolio images, and business details on the Platform and in Platform marketing materials (including social media, digital advertising, and print), for the purpose of operating and promoting the Platform. This licence does not permit the Company to sell or sublicence Designer Content to unrelated third parties without the Designer's consent.

Terms Specific to Home Buyers

7.1 Nature of Matching

The Platform's matching and recommendation engine is powered by algorithms that factor in stated project requirements, location, budget, Designer ratings, response time, and portfolio relevance. Matching results are not a personal endorsement of any Designer's suitability, competence, or trustworthiness. Home Buyers are expected to conduct their own due diligence — including requesting references, reviewing completed projects, and verifying credentials — before entering into any Design Contract.

7.2 Direct Contractual Relationship

Any Design Contract entered into following an introduction on the Platform is a direct agreement between the Home Buyer and the Designer. The Company is not a party to the Design Contract, is not responsible for its terms, and is not liable for its performance or non-performance by either party.

7.3 Payments to Designers

All payments for design services are made directly to the Designer, outside the Platform payment system, pursuant to the terms of the Design Contract. The Company does not hold, process, disburse, or guarantee any payments between Home Buyers and Designers. Disputes about payments to Designers must be resolved directly between the parties or through the dispute resolution mechanism in the Design Contract.

7.4 Right to Accurate Information

The Company requires Designers to provide accurate profiles and portfolio information. If you discover that a Designer's profile contains materially false or misleading information, report it to our Grievance Officer (Section 18) immediately. We will investigate and take appropriate action, which may include delisting the Designer. However, the Company's ability to verify all information is limited, and it does not warrant the accuracy of Designer Content.

7.5 No Guarantee of Outcomes

The Company makes no representation or warranty that any Designer will: complete your project within your budget; meet your design expectations; adhere to your specified timeline; or deliver work of any particular standard. Project outcomes depend entirely on the agreement between you and the Designer.

Payments, Fees & Billing

8.1 Designer Platform Fees

Designers may be subject to a subscription fee, listing fee, lead fee, or a combination thereof, as detailed in the Fee Schedule published on the Platform. The current Fee Schedule is incorporated into these Terms by reference. The Company reserves the right to revise the Fee Schedule with 30 days' prior notice. Continued use of the Platform after a fee revision constitutes acceptance of the revised Fee Schedule.

8.2 GST on Platform Fees

All Platform Fees are exclusive of GST. GST at the applicable rate will be charged separately and will appear on all tax invoices issued by the Company to Designers. The Company's GST registration number is [●].

8.3 Payment Processing

Payments of Platform Fees are processed through third-party PCI-DSS certified payment gateways (currently Razorpay / PayU / [●]). The Company does not store, transmit, or have access to full payment card numbers or CVV data. By making a payment, you also agree to the terms and privacy policy of the applicable payment gateway. The Company is not responsible for errors or failures of third-party payment systems.

8.4 Subscription Auto-Renewal

Where subscriptions are set to auto-renew, the Company will notify you at least 7 days before the renewal date. If you do not wish to renew, you must cancel before the renewal date through your account dashboard. Failure to cancel before renewal will result in the fee being charged and no refund will be available for that period.

8.5 Refund Policy

Platform Fees (subscription and listing fees) are non-refundable once a billing period has commenced, except in the following circumstances: (a) a verified technical error attributable solely to the Company that prevented access to the Platform for a continuous period exceeding 72 hours, or (b) a payment processing error resulting in a duplicate charge. Refund claims must be submitted within 30 days of the transaction date at billing@interiorsahihai.com with supporting evidence. Approved refunds will be processed within 7–10 working days to the original payment instrument.

8.6 Failed or Disputed Payments

If a payment fails, the Company will notify you and may suspend Platform access until payment is received. Unresolved payment failures exceeding 14 days from the due date may result in account suspension and loss of listing visibility without further notice.

8.7 Price Manipulation Prohibition

The Company will not manipulate the price of any service offered through the Platform so as to gain unreasonable profit, in compliance with Rule 4(11) of the Consumer Protection (E-Commerce) Rules, 2020.

Intellectual Property

9.1 Company IP

The Platform and all its components — including the source code, algorithms, databases, UI design, trade dress, trademarks ("Interiorsahihai", the logo, and all associated marks), domain names, and all original Company-authored Content — are the exclusive intellectual property of the Company, protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable Indian and international intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for its intended purpose. No other rights are granted.

9.2 User Content Licence

By submitting any Content to the Platform, you grant the Company a non-exclusive, royalty-free, worldwide, sublicensable, perpetual licence to: use, reproduce, adapt, publish, translate, distribute, display, and create derivative works of such Content, for the purposes of operating, marketing, improving, and promoting the Platform. You retain ownership of your Content. You may request removal of specific Content at any time, subject to the Company's retention obligations under Applicable Law and these Terms.

9.3 Warranties Regarding Content

By submitting Content, you represent and warrant that: (a) you own the Content or have obtained all necessary licences, rights, consents, and permissions; (b) the Content does not infringe any third party's copyright, trademark, trade secret, moral right, right of publicity, or privacy right; (c) the Content does not violate any Applicable Law; and (d) if the Content includes photographs of identifiable persons, you have obtained their written consent to the use described herein.

9.4 Copyright Infringement — Notice and Takedown

If you believe that any Content on the Platform infringes your copyright, send a written takedown notice to our Grievance Officer (Section 18) containing: (a) your full name and contact details; (b) identification of the copyrighted work allegedly infringed; (c) the URL or precise location of the infringing Content; (d) a declaration that you have a good-faith belief that the disputed use is not authorised by the copyright owner or law; (e) a declaration under penalty that your statement is accurate; and (f) your signature or electronic signature. The Company will act on valid takedown requests in accordance with the IT Act, 2000 and IT Rules, 2021. Knowingly submitting a false takedown notice may expose you to liability for damages, legal costs, and wrongful takedown claims.

9.5 Trade Mark Restrictions

No User may use the Company's trademarks, logo, brand name, or any confusingly similar variation thereof in: any domain name, social media handle, paid search advertisement, or promotional material, without the Company's prior written consent in each instance. Unauthorised trademark use constitutes infringement under the Trade Marks Act, 1999.

Reviews, Ratings & Algorithmic Ranking

10.1 Honest Reviews Only

Reviews posted on the Platform must reflect the genuine, first-hand experience of the reviewer. Reviews must be factually accurate, not defamatory, and must not contain: false statements of fact; personal attacks not related to the service experience; private or identifying information of the Designer's team; competitor advertising; or URLs. The Company reserves the right to remove reviews that violate these standards, following investigation.

10.2 No Fake, Induced, or Retaliatory Reviews

The following are expressly prohibited and constitute unfair trade practices under the Consumer Protection Act, 2019: posting fake reviews for yourself or a competitor; incentivising, soliciting, or purchasing reviews; creating fake accounts to post reviews; and retaliating against Users who post genuine negative reviews. Violations may result in: immediate account termination; legal action for damages; and reporting to the Central Consumer Protection Authority (CCPA).

10.3 Designer Response to Reviews

Designers may respond to reviews through the Platform's designated response feature. Responses must be professional, factual, and not contain personal attacks or threats. Inappropriate responses may be removed by the Company.

10.4 Algorithmic Ranking Disclosure

In compliance with Rule 5(1)(g) of the Consumer Protection (E-Commerce) Rules, 2020, the Company discloses that Designer search rankings are determined by an algorithm that considers — without limitation — the following factors: overall rating score; number of verified reviews; recency of reviews; response rate and response time to enquiries; profile completeness; portfolio quality score (assessed by the Company's curation team); paid promotion (sponsored listings, if applicable and if used, will be clearly marked "Sponsored"); and relevance of profile to the Home Buyer's stated requirements. Rankings are not fixed and may change at any time as these factors change.

Disclaimers of Warranties

To the maximum extent permitted by Applicable Law:

• The Platform and all Services are provided on an "as is" and "as available" basis, without any express or implied warranty of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, completeness, timeliness, non-infringement, or uninterrupted access.
• The Company does not warrant that the Platform will be available at all times, error-free, secure from unauthorised access, or free from viruses or other harmful components.
• The Company does not warrant the accuracy, completeness, or currency of any Designer profile, portfolio, rating, review, or pricing information displayed on the Platform. Designers are responsible for the accuracy of their own Content.
• Verification of a Designer's profile by the Company is a best-efforts screening process and does not constitute a guarantee or endorsement of that Designer's professional competence, financial stability, legal compliance, or fitness for any particular project.
• The Company does not warrant that any connection made on the Platform will result in a successful Design Contract, or that any Design Contract will be completed to the Home Buyer's satisfaction.
• The Company's search and recommendation results are generated algorithmically and may not reflect the best Designer for any particular project. Home Buyers should exercise independent judgment.
• The Company does not warrant the accuracy or completeness of any information provided by third-party payment processors, analytics tools, or other integrated services.

Limitation of Liability

12.1 Aggregate Cap

To the maximum extent permitted by Applicable Law, the Company's total aggregate liability to any User for any and all claims arising out of or in connection with the Platform or these Terms — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total Platform Fees paid by that User to the Company in the three (3) calendar months immediately preceding the event giving rise to the claim, or INR 5,000 (whichever is higher).

12.2 Excluded Losses

In no event shall the Company be liable for any: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, business opportunity, data, goodwill, or anticipated savings; (c) damages arising from the conduct, service quality, fraud, negligence, or professional misconduct of any Designer; (d) damages arising from any dispute between a Home Buyer and a Designer; (e) damages arising from the use of or inability to use third-party payment services, communication tools, or other integrated third-party services; (f) damages arising from unauthorised access to the Platform, data breaches, or cyberattacks where the Company has exercised reasonable security safeguards; or (g) damages arising from reliance on Designer ratings, reviews, or search rankings.

12.3 Third-Party Content

As an intermediary under Section 79 of the IT Act, 2000, the Company is not liable for Content posted by Designers or Home Buyers, provided it observes due diligence obligations under the IT Rules, 2021. The Company's liability for unlawful third-party Content arises only upon receipt of actual knowledge of such Content and failure to act expeditiously to remove or disable access to it.

12.4 Consumer Rights Preserved

Nothing in this Section limits rights available to consumers under the Consumer Protection Act, 2019 that cannot be excluded by contract, including the right to seek deficiency-in-service remedies from Consumer Disputes Redressal Commissions.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

• Your breach of any representation, warranty, or obligation under these Terms.
• Any Content you submit to the Platform, including any claim that such Content infringes any third party's intellectual property rights, defames any person, or violates any Applicable Law.
• Your violation of any Applicable Law, including but not limited to tax laws, consumer protection laws, data protection laws, and professional licensing regulations.
• Any dispute between you and another User arising from a Design Contract or any other interaction facilitated by the Platform.
• Any claim by a Home Buyer or third party arising from design services you provided as a Designer, including claims of professional negligence, deficiency in service, or consumer law violations.
• Any claim arising from your misrepresentation of credentials, portfolio, or qualifications.
• Your wilful misconduct, fraud, or gross negligence.

The Company will provide you with reasonable notice of any indemnifiable claim and will cooperate in the defence. You may not settle any claim that imposes obligations on the Company without the Company's prior written consent.

Force Majeure

The Company shall not be liable for any delay or failure in performance of its obligations under these Terms to the extent that such delay or failure is caused by a Force Majeure Event. A "Force Majeure Event" means any circumstance beyond the Company's reasonable control, including but not limited to: acts of God; flood, earthquake, epidemic, or pandemic; government action, regulatory change, or court order; war, civil unrest, terrorism, or riot; widespread internet or telecommunications infrastructure failure; power outages; cyber attacks of extraordinary scale; failure or unavailability of third-party payment gateways, cloud hosting providers, or CDN services; and industrial action.

The Company will notify affected Users as soon as reasonably practicable of a Force Majeure Event and will use reasonable efforts to resume normal service. Obligations directly affected by a Force Majeure Event are suspended for the duration of the event and will not give rise to a right to refund of Platform Fees, unless the event continues for more than 30 consecutive days, in which case either party may terminate the affected subscription with written notice.

Suspension & Termination

15.1 Termination by the Company

The Company may suspend your account (with or without prior notice) or permanently terminate your access to the Platform (with 7 days' notice, except in cases of fraud, criminal activity, or urgent legal necessity) for any of the following reasons:

• Material breach of any provision of these Terms.
• Providing false, misleading, or fraudulent information in your profile or during registration.
• Engaging in fee circumvention as described in Section 5.
• Non-payment of Platform Fees after due notice and a 14-day cure period.
• Any fraudulent, abusive, or criminal activity on or connected to the Platform.
• Any conduct that exposes the Company, its employees, or other Users to legal liability, regulatory action, or reputational harm.
• A legal or regulatory requirement to do so.
• A court order, government directive, or law enforcement request.

15.2 Termination by User

You may terminate your account at any time through your account settings. Termination does not entitle you to a refund of any Platform Fees paid for any unexpired billing period. Following termination, your profile will be delisted and Home Buyers will no longer be able to contact you through the Platform.

15.3 Consequences of Termination

Upon termination for any reason: (a) your right to access the Platform ceases immediately; (b) any pending enquiries from Home Buyers will no longer be routed to you; (c) your reviews and ratings will be anonymised (not deleted, as they form part of the historical record for Home Buyers). The Company may retain data as required by Applicable Law and in accordance with the Privacy Policy. The following provisions survive termination: Sections 2, 5 (prohibited conduct — survival of obligations), 9, 12, 13, 16, 17, 18, and 20.

Dispute Resolution

16.1 Platform Mediation (Optional)

The Company may, at its sole discretion and at the request of either party, assist in mediating disputes between Home Buyers and Designers by providing relevant platform records, communication logs, and information as may be available. Such assistance is voluntary and does not constitute the Company as a party to any dispute or impose any liability on the Company in respect of the dispute's outcome.

16.2 Informal Resolution — Mandatory First Step

Before initiating formal legal proceedings against the Company, you agree to give the Company a written notice of dispute at legal@interiorsahihai.com describing the nature of the dispute and the remedy sought. The Company will endeavour to resolve the dispute informally within 30 days of receipt. This informal resolution step is a prerequisite to arbitration, except where interim relief is urgently required.

16.3 Binding Arbitration

If a dispute between you and the Company is not resolved informally within 30 days, it shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Acts of 2015 and 2019). The arbitration shall be: conducted by a sole arbitrator; mutually appointed by the parties within 15 days of a notice invoking arbitration, failing which the arbitrator shall be appointed by the concerned High Court under the Act; held at Ahmedabad, Gujarat, India (seat and venue); conducted in English; and subject to Indian substantive law. The arbitral award shall be final, binding, and enforceable in courts of competent jurisdiction.

16.4 Interim Relief

Nothing in Section 16.3 prevents either party from seeking urgent interim, interlocutory, or injunctive relief from a court of competent jurisdiction, as may be required to preserve rights pending the constitution of the arbitral tribunal.

16.5 Consumer Forum Rights Preserved

Nothing in this Section 16 shall be construed to restrict, limit, or take away the rights of a consumer (as defined under the Consumer Protection Act, 2019) to file a complaint before any Consumer Disputes Redressal Commission established under that Act, for any deficiency in service attributable to the Company. Consumer forum proceedings may be initiated independently of and without exhausting the informal resolution procedure above.

16.6 Individual Claims Only

All disputes shall be resolved on an individual basis. Neither party may initiate or participate in any class action, collective proceeding, or representative action against the other in connection with any dispute arising from these Terms or the Platform, to the maximum extent permitted by Applicable Law.

Governing Law

These Terms are governed by, and shall be construed in accordance with, the laws of the Republic of India, without regard to its conflict of laws provisions. Subject to the arbitration clause in Section 16, the courts of competent jurisdiction at Ahmedabad, Gujarat, India shall have exclusive jurisdiction over all disputes not subject to arbitration, including applications for interim relief.

Grievance Officer

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, the following person is designated as Grievance Officer:

Amendments

The Company reserves the right to amend these Terms at any time. Amendments will be communicated to registered Users via email and/or a prominent notice on the Platform at least 7 days prior to the effective date (or immediately where required by Applicable Law, including where an amendment is necessitated by a change in Indian law, a government order, or a judicial direction).

Continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised Terms. If you do not agree with an amendment, you must discontinue use and may close your account before the effective date, subject to the refund terms in Section 8.5.

For Designers, fee revisions under the Fee Schedule are governed by Section 8.1 and require 30 days' notice (independent of the 7-day window for general Term amendments).

The Company maintains an archive of superseded versions of these Terms, available on written request to our Grievance Officer.

General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and the Fee Schedule (as each may be amended from time to time), constitute the entire agreement between you and the Company with respect to the Platform and supersede all prior negotiations, representations, warranties, and understandings, whether oral or written.

20.2 Severability

If any provision of these Terms is held by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The validity of the remaining provisions shall not be affected.

20.3 No Waiver

A failure or delay by the Company to enforce any provision of these Terms shall not be construed as a waiver of that provision or the Company's right to enforce it at a later date. No waiver of any breach shall be deemed a waiver of any subsequent breach.

20.4 Assignment

The Company may assign, transfer, or subcontract its rights and obligations under these Terms without notice to you in connection with a merger, acquisition, reorganisation, or sale of assets, provided that the successor entity assumes all of the Company's obligations under these Terms. You may not assign, transfer, or subcontract your rights or obligations without the Company's prior written consent.

20.5 Relationship of Parties

Nothing in these Terms creates, or shall be construed as creating, any partnership, joint venture, agency, employment, or franchisee relationship between the Company and any User.

20.6 Third-Party Rights

These Terms are for the benefit of the parties to this agreement only. Nothing in these Terms confers any right or remedy on any third party.

20.7 Notices

Legal notices to the Company must be sent by registered post to the Registered Office address or by email to legal@interiorsahihai.com with read-receipt requested. Notices to Users will be sent to the email address registered with their account or through in-platform notifications.

20.8 Language

These Terms are written in English. In the event of any conflict between an English version and any translated version, the English version shall prevail.

20.9 Contact

For general enquiries: hello@interiorsahihai.com  ·  Legal: legal@interiorsahihai.com  ·  Billing: billing@interiorsahihai.com

Version 1.0 · Effective 1 April 2025 · © 2026 Interiorsahihai / [Company Legal Name]. All rights reserved. These Terms do not constitute legal advice.